Troubleshooting
1) Analize all DCTM log files (DocBrocker / Docbase / WebApp)
2) Check RAM memory (command: topas) and storage free
space, free inode on server (commands df,
du)
3) Restart App (Save all log and stop app / clear cache / start app )
4) Check system
jobs log and ensure that jobs are active and there are no critical warnings
in logs (especially DMDbWarning – assess a free space and extents of DB /
consider index creating)
1. DMClean job - removes deleted and
orphaned objects from the Docbase.
2. DMFileScan job removes deleted and orphaned content files from the file
system.
3. Log Purge job removes server and session logs from the Docbase and file
system.
4. Consistency Checker job runs 77 referential integrity checks on the
Docbase.
5 Update Stats job updates database table statistics and repairs fragmented
tables
6. QueueMgt job deletes dequeued Inbox items from the Docbase.
7. State of the Docbase job produces a report of the repository environment
and statistics about object types.
5) Check quantity of dm_audittrails
(DCTM user activity log records), dmi_queue_item
(BP tasks records) – delete unneeded records if too many quantity
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ACTIONS AFTER UPDATES and RECONFIGURATION
If you updated something objects in repository, please
perform cleaning cache and reinitilisation of Repository
publish_dd,c (flush
entire cache)
publish_dd,c,,dm_document
(flush cache for dm_document type, there is extra comma after c for the locale)
reinit,c
If services DCTM hasn’t been started – check conf env
/etc/services - docbrocker and repository ports shout be
defined
/ect/hosts – host
and IP address resolution shout be defined